Returns Policy
RETURNS POLICY
30-Day Return Policy
At Petlovo.com, we want you to love your purchase. You have exactly 30 days after the delivery date to request a return or report an issue with your order.
1. Damaged, Defective, or Incorrect Items (Free Returns)
If your purchase arrives damaged, defective, or differs from the description on our website, we will make it right. Please contact us within 30 days of delivery at hello@petlovo.com with clear photos of the defect. We will provide a free return shipping label or issue a full refund to your original payment method within 10 business days of processing.
2. Change of Mind / Non-Defective Items (Customer Pays Shipping)
If you simply changed your mind, we accept returns within 30 days of the delivery date. To be eligible, the item must be in New and unused condition, in its original packaging. For non-defective returns, the customer is responsible for purchasing their own return shipping label to mail the item back to our facility. Once received and inspected, your refund will be processed within 10 business days.
How to Initiate a Return:
To start a return, email us at hello@petlovo.com with your order number and reason for return. Do not send items back without contacting us first, as unauthorized returns will not be accepted.
Why Shop on Petlovo? 🤔
😍 Tail-Waggingly Good Gifts for Dog Lovers – At Petlovo, we understand the immeasurable joy and love that comes with having a furry friend. That's why our collection of high-quality and affordable gifts is crafted with utmost care and devotion, just like the way you treat your furry family member. They serve as heartfelt expressions of love for your best friend, capturing the unique bond you share. 🐾❤️
🐶 Personalized Pet Perfection - Discover a world of handcrafted, premium gifts at Petlovo that perfectly capture the essence of your furry friend's personality. Unleash your furry love and flaunt your pet-loving personality with our extensive collection designed exclusively for pet-loving people like you.
😃 Spread Happiness Through Our Pet-Loving Products – Our mission is to bring endless smiles to your face through our pet-loving products. Each item is carefully crafted to delight and serve as a constant reminder of the unconditional love your furry friend brings into your life. With pets and parents in mind, our products celebrate the priceless bond that exists between you and your beloved companion.
🎁 Create Memories That Last a Lifetime – When you choose our pet-loving products, you're not just buying a gift; you're creating cherished memories and moments that will be treasured for a lifetime.
🌟 Support a Small Business With a Big Dream - By choosing Petlovo, you're not just supporting a small business; you're becoming part of our big dream of spreading happiness through pet-loving products.
NOW SHIPPING to Pet Parents WORLDWIDE!
- 🇺🇸 United States - 10 to 14 days with USPS
- 🇬🇧 UK - 7 to 14 days delivery with Royal Mail
- 🇦🇺 Australia - 10 to 14 days with Australia Post
- 🇨🇦 Canada - 14 to 21 days with Canada Post
- 🌐 Most Other Countries - 10 to 20 Days with Package Tracking
DISPATCH TIME
We strive to ship most products within 0-3 days.
With the exception of products that are customized or made-on-demand, which may take 2-5 days to ship.
PACKAGE TRACKING
Once shipped, you will receive a unique package tracking number for each product you ordered.
You can track your package from origin to delivery address online using the tracking number provided. To track your package, please visit https://petlovo.com/apps/parcelpanel.
We also proactively share the following updates via email:
- Order Packed - This email will be sent to you when your order is packed and ready to be picked up by the shipping company.
- Order Shipped - This email will be sent to you when the shipping company picks up your package and it's added to the logistics network.
- Order Out for Delivery - This email will be sent to you when the package arrives at your local post office.
- Delivery Failed - In the unlikely event that the package arrives at your doorstep but no one is available to receive it, we will send you an email notifying you of the failed delivery.
Have a Question? Ask us using either of the options below:
1. Clicking on the Chat Widget 💬 at the Bottom Right of Your Screen (we will reply immediate if available or email you back)
2. Filling out our contact form (we will reply asap - within 1 day)
3. eMailing us - hello@petlovo.com (we will reply asap - within 1 day)